Decisiv Inc., a company that specializes in Service Relationship Management (SRM) solutions, has formed a partnership with Wabash. The trailer manufacturer intends to implement Decisiv’s service management technology to foster dealer expansion and improve trailer service management. This announcement was made during the TMC 2025 Annual Meeting and Transportation Technology Exhibition.
“Our collaboration with Decisiv is centered on empowering our dealer network through the adoption of advanced technology solutions,” stated Cory O’Brien, Vice President of Digital Enablement at Wabash. “The solutions offered by Decisiv streamline the service process by removing inefficiencies, and our dealers will benefit from enhanced information sharing.”
O’Brien emphasized Decisiv’s compatibility with top Dealer Management Systems (DMS), allowing dealers to efficiently transmit SRM data to their DMS. This integration accelerates dealer onboarding while maintaining their freedom of vendor choices, as noted by the companies.
“We selected Decisiv for their service management platform because of its capability to enhance service operations and its comprehensive SRM ecosystem,” O’Brien added, pointing to the benefits for service activity management and increased customer uptime.
The partnership between Wabash and Decisiv introduces SRM functionalities such as tracking and scheduling preventive maintenance, handling service data, and more, directly accessible to Wabash fleet customers. Future plans also include parts ordering integrations.
Demonstrating the Integration
Since May 2024, Peak Trailer Group, a dealer for Wabash in Texas, has utilized Decisiv SRM to manage its service activities. Doug Fox, General Manager of Peak Trailer Group, remarked on enhancements in shop efficiency and profit margins resulting from the platform.
“The integration of Wabash into the Decisiv SRM Ecosystem signifies a major advancement,” noted Dick Hyatt, CEO of Decisiv. “Our partnership fosters dealer growth and minimizes downtime during maintenance and repair processes.”
